Scott Laronge

Drop me a line at helloscott {at} scottlaronge {dot} com

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Mommyblog post

April 29th, 2010 · No Comments

матрациSo about a month ago my parents bought a new stove/oven from Sears.  It’s nice to have five functional burners that don’t need a match to start the flame, but the company forgot to include a broiler pan along with the unit.  Dad ended up calling the company twice to get one shipped off, apparently the first agent just placated us and put in a phantom order that the second couldn’t find.  And the second agent took us quite literally and shipped us the broiler pan itself, and not the grill that goes on top.

Instead of calling to get some other runaround, we decided to visit the Sears store.  The lack of personnel on the floor was an advantage to us, as the only salesdude working was off to try to find a manager for us and help the other two couples out shopping.  While he was doing that, I was going through the floor models looking for the top half of a grill pan.  After finding one, we swapped out the half-product we were given for the full-product we should have gotten and was walking out when the salesfellow tried to flag us down and tell us a manager would be there shortly.

Instead, we just waved him off and walked out the door before they could figure out what happened and try to get some sort of security to stop us.  I think I’m finally learning that dealing with call-center agents and just taking what I need when no one else is around to help is actually the most productive method.

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